Clearfield
Terms of Service
About these terms
These terms apply to the reports and subscriptions Clearfield supplies. Clearfield is a UK sole trader business, and you can reach us at hello@getclearfield.co.uk.
Clearfield sells to businesses. Our clients are companies buying intelligence about their own market, and these terms are written on that basis rather than as consumer terms.
What we provide
Clearfield produces competitor intelligence reports. You name the competitors you want watched. We monitor them across public sources, including their websites, the job listings they publish, review-site aggregates, press coverage and the public registers at Companies House, and deliver a written report.
There are two ways to buy. A one-off professional report costs GBP 25, covers up to 5 competitors, and doubles as a taster of the subscription. A subscription costs GBP 50 per month, covers up to 5 competitors, and delivers a monthly report; subscriptions are not open yet.
Your report is produced by AI
This is the most important thing on this page, so it is said plainly rather than buried. Clearfield's reports are produced substantially by AI systems. AI does the reading, the interpretation and most of the writing.
Every report is checked before it is released. Rule-based checks test the figures in the report against the data that was actually collected. A second AI pass looks for claims the collected data does not support. A human reviews the report before it goes out.
Those checks catch a great deal. They do not catch everything. Errors and omissions are possible in any report we send, and we would rather you read our work knowing that than find it out later.
A report is information, not advice
Our reports are information to help you think, and nothing more than that. They are not professional advice, not legal advice and not financial advice, and nothing in a report is a recommendation that you take a particular decision.
Decisions about your business stay yours. If something in a report matters enough to act on, verify it before you act, and take proper professional advice where the decision calls for it.
Figures, sources and gaps
Where a report says where a figure came from, that is traceability, not a guarantee. It tells you which source the figure was taken from. It does not certify that the source was right. Public sources go out of date, contain mistakes and sometimes contradict each other, and a figure traced faithfully to a wrong source is still wrong.
Reports also state their own gaps. Where something could not be collected, or a source was unavailable, or an answer is simply not public, the report says so rather than leaving a silent blank. Those statements are part of the report and are worth reading as carefully as the rest of it.
Paying for a report
A one-off report is ordered on our order page, or by email if you would rather, and paid for through Stripe's hosted checkout, so card details are entered on Stripe's payment page and never touch this website.
Prices are the total you pay. Clearfield is not registered for VAT, so no VAT is added.
The one-off report is delivered by email within 3 working days of payment, or, if you pay without naming the competitors you want covered, within 3 working days of our receiving them.
Refunds
One-off reports, before delivery: you can cancel a one-off report at any time before we send it, whatever your reason, and we refund it in full. Write to hello@getclearfield.co.uk and say so. It makes no difference whether we have started work.
One-off reports, after delivery: if the report is not what you expected, tell us within 14 days of delivery and we will refund it in full. You do not have to give a reason.
One-off reports, if we are late: we deliver within 3 working days of payment, or of receiving your competitors if they reach us after you pay. If we miss that and you would rather not wait, ask us and we will refund it in full.
Subscriptions: you can cancel at any time. Cancelling stops the next payment. We do not refund part of a month, and you keep access until the end of the period you have paid for.
Subscriptions, a report already in production: if a report is already being produced when you cancel, we finish it and send it to you.
If you are buying as an individual
If you are buying as an individual rather than for a business, these additional rights apply. Nothing on this page limits them, and the refunds set out above are what we offer on top of them, not instead of them.
Your right to cancel: you have 14 days to cancel, and those 14 days run from the day after the contract is made. They do not run from the day the report reaches you. A one-off report and a subscription are both covered.
How to cancel: tell us before the 14 days are up. Email hello@getclearfield.co.uk, or fill in the form below and send it to us. Any clear statement that you have decided to cancel will do, so you do not have to use the form.
If you cancel: refunds go back to the card or account you paid from, within 14 days of you telling us. We do not charge a fee to make a refund.
Subscriptions, when they open: a subscription can start straight away, before your 14 days are up, if you ask us to start it. If you do, the first report is digital content supplied inside your cancellation period, and you will be asked to acknowledge that at checkout before you pay. Subscriptions are not open yet.
Model cancellation form: this is the form set out in Schedule 3 to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Copy it, fill it in and email it to us. You do not have to use it.
To: Clearfield, hello@getclearfield.co.uk
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
Our liability to you
If you have a claim against us arising out of a report or service, our total liability is limited to the fees you paid for the report or service that the claim relates to. That limit applies to claims; it does not cut across the refunds set out above, which we honour without a claim being made.
Nothing in these terms limits or excludes any liability that cannot lawfully be limited or excluded. That includes liability for fraud or fraudulent misrepresentation, and liability for death or personal injury caused by our negligence.
Governing law
These terms, and any dispute or claim arising out of them or out of a report, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.
Contact
Questions about these terms, about a report, or about anything else go to hello@getclearfield.co.uk. It is the only channel we run, and it reaches us directly.